Returns & Refunds policy
At MangX, we aim to provide our customers with high-quality electronic products such as TWS earbuds, neckbands, and speakers. However, if you are not completely satisfied with your purchase, we offer a 7-day return and refund policy.
Please read the following terms carefully to understand our policy:
1. Returns Eligibility
You may return any MangX product within 7 days of the delivery date.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it. All accessories, manuals, and warranty cards must be included.
Products that show signs of wear and tear, physical damage, or improper handling will not be eligible for return or refund.
Products purchased as part of a promotional offer or sale may have different return policies. Please review specific terms associated with those promotions.
2. Return Process
To initiate a return, please follow these steps:
Step 1: Contact our customer service team at [Your Contact Email/Phone Number] within 7 days of receiving the product. Provide your order number and reason for the return.
Step 2: Once your return is approved, we will provide instructions on how and where to send the product back.
Step 3: Pack the product securely in its original packaging and include any required documentation.
Step 4: Ship the product back to us using a trackable shipping method.
Please note that you will be responsible for covering the return shipping costs unless the product received was defective or incorrect.
3. Refunds
Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. If your return is approved, we will process your refund within 7 business days.
Refunds will be issued to the original payment method you used for the purchase.
Shipping fees (if any) are non-refundable.
If the product is found to be ineligible for a return after inspection, we will notify you, and no refund will be processed.
4. Exchanges
MangX does not offer direct exchanges. If you wish to exchange a product, you will need to return the original item for a refund (as per the policy) and place a new order for the desired product.
5. Non-Returnable Items
The following items are non-returnable under this policy:
Items that have been used, damaged, or altered in any way.
Items returned after the 7-day return period.
Products missing accessories, manuals, or packaging.
Products purchased as part of special sales where returns are restricted.
6. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer service team immediately at [Your Contact Email/Phone Number]. We will arrange for a replacement or a full refund, depending on the situation.
7. Cancellations
Orders can only be canceled before they are shipped. If your order has already been dispatched, you will need to follow the return process outlined above.
8. Contact Us
For any questions regarding our Returns & Refunds Policy, please reach out to our support team at: